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Avast SecureLine VPN Review

6

The price policy it offers is the most confusing one in the market.

It also leaks users’ data partially and its mobile apps don’t have a kill switch.

Its free trial version can only be used for 60 days by Windows users.

Avast VPN supports Netflix but not Hulu.

Avast is one of the largest Internet security companies but do its experience and name affect the quality and technological excellence that much?

The answer is they do but not in a way you’d expect.

In this review of Avast VPN, I will show you what flaws are hidden under its developer’s well-known name, tell you everything about the pros and cons of using Avast SecureLine and voice my opinion if this VPN is worth using.

So what does Avast SecureLine have to offer?

  • High server speeds;
  • Confusing price policy;
  • A free trial lasting for 7-60 days. It’s only available after you subscribe. While it is 60 days on Windows, on all the other platforms it’s just 7 days;
  • Netflix support.
⭐ Rating:
3.6
🥇 Overall rank:#15 out of #24
📖 No logs policy:Unaudited
💵 Price:From $3.75/month
🖥️ Servers:700+ servers in 35 countries
🍿 Streaming services:Netflix, YouTube
🔥 Coupons:-

Avast VPN pros and cons

*- a part of traffic remains unprotected with the default settings

Avast VPN: Features and Opportunities

On paper, the fully-functional free version is available for every platform. But in reality, the service cannot be accessed from some regions. Avast VPN withholds its service from citizens of certain countries. Is the reason for it the support of political sanctions? It’s likely so even though it contradicts the principles of freedom on the Internet that we expect from VPN services.

What do we get by installing Avast VPN?

+ 256-bit traffic encryption;
+OpenVPN and IPsec tunneling protocols;
+ 34 available countries (locations within them can be chosen separately);
+servers that allow P2P (torrenting);
+special servers for video streaming for DE, UK, and US;

But at the same time:

- With the default setting, a part of the traffic enters the Net without protection.

- It requires subscribing to get the free trial.

- A user can waste a few dozens of dollars if they don’t know certain aspects of its pricing.

- Kill Switch is only available on desktops.­

Concurrently, the choice of locations (55 locations in 34 countries) can’t be compared to that of NordVPN (more than 5500 in 59 countries) and CyberGhost VPN (more than 8900 servers in 91 countries).

What makes the lack of a kill switch on mobile devices so dangerous? (The kill switch feature blocks all of your device’s traffic to prevent the disclosure of your location if your connection to a VPN fails). It’s necessary for traffic protection in the case of unexpected problems with the VPN channel and location changes. Without a kill switch, your IP address and other data can get leaked.

Besides, there is no obfuscation of the tunneling protocol to help you bypass VPN blocks (for example, Surfshark does have this feature). There aren’t any VPN connection options at all! It is surprising for the company that developed one of the best antivirus products.

The choice of locations for Netflix is small: only 3 countries are available. Compare it to CyberGhost VPN which has more than 15 countries on its list of servers for streaming.

After the tests, I have the impression that Avast has added a VPN to its products but doesn’t pay a lot of attention to its development.

Servers and speed

No IP address leaks and own DNS servers

Avast VPN leak test results

I should note that any reliable protection of the IP address is only possible if the traffic is blocked in abnormal situations and when changing a location (with a kill switch function).

Avast VPN only has this function on desktops.

But what about its DNS servers?

This provider has an advantage over many of its rivals: it doesn’t use third-party name servers but has its own ones. Moreover, they are set up in the same locations as the VPN servers (or right inside them).

The following screenshot shows that the IP addresses of the DNS and VPN are almost identical. They are located in the same data center or even on the same server:

Avast VPN DNS test

Why is it good?

  1. DNS queries go via the shortest route, which improves speeds.
  2. Information about the visited addresses (which is precisely what the DNS processes) isn’t passed to remote servers unencrypted.
  3. No third parties have access to this data.

So, Avast SecureLine VPN reliably protects its users’ IP addresses and DNS queries. But is it 100% safe? Unfortunately, it isn’t. In this subsection of the next chapter, I’ll talk more about my research of Avast VPN’s security and serious issues I found.

High-speed level (except for servers for streaming)

The total speed was quite high in all locations. Moreover, the provider claims that it has servers with a speed rate to 2Gbit/s. I didn’t have an opportunity to test it because there are no configurations or software for a fast server with Linux. But the speed level for Video Streaming is extremely slow:

Avast VPN speed for streaming

For some regions in the UK and the US, the speed level was not enough to watch Netflix, Hulu, and other services in high quality.

I noticed that Avast uses some servers with the other VPNs.

For example, a server in the UK in which torrenting is available belongs to the Privax LTD company, a corporate company of the HideMyAss VPN service (HideMyAss VPN actually belongs to Avast).

Avast VPN for streaming

Starting in early 2019, Avast VPN has improved its Netflix support considerably. A German location was added and server speeds increased. Now it is possible to watch Netflix in any quality you want.
Right now, however, only three locations are available: DE, UK, and NL.

Here’s image quality on one of the US servers a year ago:

Avast VPN streaming quality using US server

This problem has been solved:

Better-streaming-quality

Another one appeared, however.

Your connection to the VPN server can cut off abruptly right while you’re watching.

During my testing of the locations for streaming, this issue happened roughly once every hour.

Avast SecureLine VPN has improved its ability to unblock geo-restricted Netflix content but it doesn’t have
100% connection stability.

You can find more paid and free VPN providers for Netflix.

Avast VPN for torreting

If you use torrent trackers, Avast VPN can be your free VPN for torrenting for up to 60 days (the term of the trial period).

What advantages does Avast VPN have for torrenting?

  • high speeds
  • torrenting is officially allowed
  • special servers for torrenting

Besides the free trial, it makes sense to use the paid plan for the mobile device (if you torrent on it). It will cost you only $19.99 per year.

As for the plans that are put on the website of Avast VPN and allow you to use any device, Windows, or Mac, they are not as lucrative as those of the best VPNs for torrenting.

That’s what a separate tab in Avast SecureLine VPN listing the servers on which P2P/torrenting is allowed looks like:

But it doesn’t mean that these servers can be used only for P2P. They have a high-speed level and are suitable for other tasks except for streaming video.

Pricing

As recently as this spring, Avast VPN offered only a 7-day free trial for desktops and didn’t ask for a credit card. Today, though, despite the official website talking only about 7 days, the downloaded app for Windows provides 60 days of free use. To get them, you have to pre-subscribe:

Avast VPN 60-days free trial

1. Android

Avast VPN prices on Android

2. Mac

Avast-VPN-prices-on-Mac

So, Avast SecureLine VPN offers several different prices for the same thing. Well, you can save a lot of money by using the app for Windows.

Which is what I did: I bought the multi-device subscription from the Windows app:

Avast VPN order on Windows app

This subscription bought on Windows worked on all the other OSs.

Important! A 20% tax is added to every price, which isn’t something you’ll see in most other VPNs.

As I have mentioned earlier, Avast VPN has an unusual price policy. It is the first VPN I know of that has several different prices for the same services at once.

What can we think of it? Is it an attempt to milk money from customers with maximum efficiency? Entering the website, they see one price while if they use the trial version before buying the VPN, they are going to see another, lower price. Thus, those users who have already spent twice as much, won’t even learn that the price could’ve been lower!

As a customer, I didn’t appreciate such an approach to pricing. That’s the reason why I published a way to buy the very same full-fledged version but cheaper by 1.5 or 2 times.

But even those prices are not exactly cheap. You can find some really cheap VPNs on this site.

Apps and devices

Avast VPN has secure and easy to use apps. It’s quite convenient that you can choose a tariff and pay for it directly from the app. Aside from that, the prices in the app are much lower than those on the website.

My mark is 4 out for 5 for a user-friendly interface. One of the main things that are convenient that you don’t need to press “Connect” every time you change your location. It is enough to choose a VPN server and a connection to it and reconnect to it automatically.

To my mind, the connection is faster than the other providers offer.

During the time tests, there were no problems with the VPN connection. It is a good point because you shouldn’t check it all the time.

Avast VPN doesn’t offer any apps for the router with DD-WRT support. Moreover, even the manual setting, when you can choose by yourself all the necessary VPN parameters, is not available.

It also refers to not only to routers but also to different devices that have no opportunity to set up apps.

There are no apps for Linux.

So, you can download and set up Avast SecureLine VPN only on Windows, Mac, Android, Android TV, iPhone, iPad.

Avast VPN drawbacks

On the opposite side of its high speeds and server lists for torrenting and streaming, Avast SecureLine VPN has certain flaws. Some of them can influence your choice of a VPN service a lot.

Let’s begin with the main drawback: less-than-full traffic protection on Windows.

1. Leaks unprotected data on Windows

If you are familiar with VPN technology, you know that all the traffic of a device must be encrypted and packed into a channel established between the computer and the VPN server. Various VPN protocols exist for that and every VPN service uses them.

The customer sees what protocol the provider is using and does not even suspect that the software of this provider can intercept and reroute into a channel not the entirety of their traffic. Such a thing is impossible to detect without using special network activity analysis programs.

To check how Avast VPN operates “from within”, I employed special software and was quite surprised by the results.

The easiest way to explain the essence of the issue is with this screencap:

Avast VPN data leak

It shows the list of all the outgoing addresses to which my computer transmitted data (addresses 192.168.x.x and 239.255.x.x are not related to the data transmission).

I marked the IP address of a VPN server with green. All of my traffic should go there. But we observe a different picture: only 85% of data packets are transferred there.

I delineated the IP addresses with which data was exchanged outside of a VPN tunnel in red.

And they say that Avast SecureLine VPN has created one of the leading data protection products? For whom is it designed?

What can be done about it?

Luckily, there’s a way to block all the unaccounted-for traffic. All you have to do is turn the kill switch on:

Unprotected data leak

Simple, isn’t it? But it does raise a question: if Avast VPN knows about this problem, then why has nothing been done about it? And if it doesn’t know, then what kind of people develop this product?

If you use Avast VPN, my recommendation to you is to keep the kill switch always on.

2. Poor jurisdiction

It is considered that the Avast Software company that developed Avast SecureLine VPN is set in the Czech Republic. But if we open the official website of the company, we can see the reference to the Avast PLC company located in the United Kingdom:

Avast VPN and uK jurisdiction

The point is the Avast company has subsections set in different countries. We are interested only in those that are related to its VPN. They are the Czech Republic and the United Kingdom. In fact, it is double jurisdiction.

From the side of privacy and security, the UK plays an important role. So, this country is a member of the “5 eyes” alliance and can conduct surveillance for each Avast VPN user legislatively.The Czech Republic also cooperates with this alliance.

I can’t confirm that the company collaborates with the government and can put out your personal data, but the risk of this exists, and I can’t but grab your attention to this point.

On our website of CoolTechZone, you can find the other VPN services with a secure jurisdiction.

3. The free trial requires a credit card

As recently as in the first half of 2019, Avast SecureLine VPN allowed trying it out free of charge and without a bank card on Windows and macOS. But the provider’s policy has changed since and now the free trial is available on all platforms only after you buy a subscription.

If you need a free VPN but you don’t have a credit card you could use online, Avast VPN won’t help you.

Such a way of trying a VPN provider’s services out is not the best. Today, many VPNs offer their free trials without requiring a credit card.

You can find out more in our recent review of free trial VPNs. It enumerates 5 VPNs available without a card and another 5 that do require one.

4. Avast VPN for Hulu

Not a single one of the provider’s US servers from the Streaming list could help me unblock Hulu.

If you want to sign up and watch Hulu content, you can use Surfshark or Mullvad.

Other Avast VPN Benefits

Has a kill switch

I should mention an improvement that appeared in 2019: a kill switch was implemented on Windows and Mac. Now using Avast VPN for sensitive tasks and torrenting is much safer than before.

This function, though, is turned off by default. It can (and should) be activated in the app’s settings:

Kill switch feature on Avast VPN settings

My advice is to always use the kill switch. As my tests show, only this feature actually allows using Avast SecureLine safely.

Avast doesn’t keep logs

Its official website contains the information that it keeps no logs. Avast privacy policy also says that the service doesn’t save any information that can help to identify the personality of a user and doesn’t save connection logs:

Avast VPN privacy policy

But don’t confide in this provider in solvin all tasks especially in delicate ones. The point is that Avast SecureLinе VPN has double jurisdiction. The United Kingdom and the Czech Republic. Moreover, the UK is a member of the reconnaissance alliance “5 eyes”, that is why there is no guarantee that the users won’t be tracked in some circumstances.

Information about Avast

Avast-office
Image taken from Google Maps

Avast SecureLine VPN was launched in 2013 by Avast PLC. That company had become widely known thanks to its really high-quality professional-grade Avast Antivirus.

Just like many other companies (McAfee, Kaspersky, AVG, etc.) that started with protection from viruses and malicious websites, Avast has added several complementary apps related to Internet security. Among them is the VPN service.

The company is rapidly developing. Within the last two years, its stock value has roughly doubled.
This trend suggests that Avast VPN will continue to develop and there are no reasons to shut down this line of business.
Avast VPN is related to two separate companies:

Avast PLC:

Address: 110 High Holborn London, WC1V 6JS United Kingdom

Website: https://www.avast.com

Avast Software:

Address: Enterprise Office Center, Pikrtova 1737/1A, 140 00 Prague 4

Website: https://www.avast.com

Conclusion and alternatives

Do I recommend Avast SecureLine VPN? Both yes and no.

Yes, because it’s the only VPN that has a trial period of 60 days (on Windows only). It has fast speeds, supports watching Netflix in high quality and supports torrenting while its security “hole” is easy to fix and is present only on PC.

No, if you want to access Hulu, can’t use the kill switch, need good functionality on mobile devices and support of many modern platforms. It’s also not suited to be used with alternative VPN clients.I cannot say that this provider is bad. However, neither is it a great one since it has flaws, some of which do not correspond with the reputation of the company.

One shouldn’t underestimate how Avast treats countries that are under economic sanctions imposed for political reasons. In my opinion, it’s a serious flaw in the company’s policy even if it is caused by the legislation of Avast’s jurisdiction.

Avast SecureLine VPN started out as a relatively crude marketing-oriented product. But as time went on, it became not only popular but also a proficient service (compared to most other VPNs). Here on CoolTechZone.com, we’ll keep testing Avast VPN and regularly updating this review.

Three alternatives to Avast VPN:

  1. NordVPN – the best VPN service combining one of the largest technical infrastructures with fast speeds, potent functionality, and good prices.
  2. Surfshark VPN – the best cheap VPN service. For only $1.99 per month, you’ll get every feature of a good VPN and more. It is even capable of bypassing the Great Firewall of China.
  3. CyberGhost VPN – the best solution for streaming. This VPN has a large choice of locations, high speeds, and low prices.

Comments

Crazyfrog
Crazyfrog
prefix 2 years ago
I like your style! Thanks for the review.
Malek
Malek
prefix 2 years ago
The main purpose why I subscribed to Avast was watching streaming services. After several months of using the provider, I faced various problems. First, Avast VPN is slowing down the Internet greatly. It also often doesn’t update my Netflix page. I do not know if there are problems with the VPN or if it is normal to contact customer support of VPNs that are built around streaming. Anyway, I would recommend another VPN for unblocking streaming services in your country.
TJ
TJ
prefix 2 years ago
Hey! Maybe someone has faced smth like this. I’ve been using it for about 2 months already and quite satisfied with the service. However, yesterday in the morning I faced some troubles with the connection. As usually I ran the client on my PC but failed. It reconnects every 5-7 minutes automatically. I tried different servers in Europe, Asia and America but the situation is just the same. Why does my Avast VPN keep disconnecting?

Dean Chester
Dean Chester
prefix 2 years ago
Have you contacted the support service (while it’s not difficult)?

Alex
Alex
prefix 2 years ago
Good review, it seems unbiased to me. I agree with all the drawbacks you noticed here. Avast is an awful provider with stupid subscription plans and slow servers. Actually, any torrent site I used with it didn’t connect at all. Besides, it would be stretching a point to say that avast is a vpn due to its privacy boo-boo and the absence of Kill Switch. Avast vpn costs $79 per year!! Why is it so expensive?

GSK-1974
GSK-1974
prefix 2 years ago
Hi, read your review and just wanted to put my two cents in xD It seems that a kill switch has been added to this service since you last looked at it, so great news I guess. Now they definitely have the option. Another thing I’ve noticed in many Avast VPN reviews is that it reportedly keeps logs so I went to the Avast website and lo and behold, they indeed do keep connection logs “for diagnostic purposes” whatever that means. For some reason, other VPNs can do diagnostics without that so I think I’ll stay away from Avast.

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